Jitbit Helpdesk - Reports - track sub-tickets : Ideas forum

New Suggested 4/24/2023 by Karen O' Donoghue

2

votes

Reports - track sub-tickets

Hi,

It would be great to be able to run a report to view the tickets that have a parent/child relationship. I.E. Tickets that are sub-tickets and their parent ticket.

Or even a column/property in the current reports that shows that the ticket is a subticket.

Thanks

Birte Eriksson

Totally agree. I would love to see which ticket is a parent ticket and which is a subticket in the summary report .

12/20/2023 5:06 AM