Request: Update all technicians in a category when another technician updates a ticket
Hi,
It would be helpful to add an option to turn on/off that would send updates to all technicians in a category whenever another (any) technician updates a ticket (maybe except for the technician doing the update).
Thanks.
jo
1/24/2024 11:36 AM
I think you can accomplish this by creating an automation rule for that particular category. Can be annoying because you will have a ton of automations, one for each category.
RC
Ray Crosier 1/24/2024 11:47 AM
We have already done that, but by doing that it sends various duplicate notifications. It would be nice if the system would just allow us to send one to each technician.