Declined Suggested 6/27/2023 by Adrien Smondack
13
votesAdd more triggers for periods of inactivity
Actually we only have one trigger "Ticket has not been udpated for 30 minutes or more".
The "30 minutes" part should be adjustable to allow admin to make rules that will trigger later or faster, for instance "
Ticket has not been udpated for 5 days or more"
Alex
1/12/2024 10:49 AM
Tech
The trigger is actually "30 minutes OR MORE", and you can set the exact duration by adding a condition, that check "hasn't been updated for X" for more granular control. However, you can't make it less than 30 minutes though, because the background job that launches this automation runs every 30 minutes.
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