New Suggested 8/9/2023
2
votesReports tracking category moves
Is there a way to build a report to show me the tickets that were moved from one category to another. Specifically, I have a category called "Rejected" and once the ticket is "fixed" it moves to "Completed" Can I track how many tickets were in the "Rejected" category but are no longer in that category.
Michael Milnes
it would be nice to see how many times a ticket bounced around different categories before it was closed.
8/18/2023 4:20 PM
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