Notes field for techs when they're working on an issue

I know you can always go back to a ticket and scroll through all the conversation if you need to grab a command or something that was used to solve the problem.  I'm sure we've all done that many times.

It would be great if there was a "Notes" field on the ticket so the tech could keep technical notes about what was done to solve the problem.  The notes could include URLs, commands, explanations. This would be stuff the user wouldn't need (or want) to know.  We do this now by creating "Techs only" entries but they're buried in the conversation and have to be found.

There would be a really great search (compound terms, regular expressions, etc) function to search through these notes.

Jitbit is great at tracking the conversation with the users, but less helpful for mining past tickets to find how problems were solved.  This might help by separating the conversation from the actual technical solutions.