Jitbit Helpdesk - Slack Integration Send Message to Channel Based on Ticket Category, Creator etc. : Ideas forum

New Suggested 10/3/2023 by Michael Greenstein

1

votes

Slack Integration Send Message to Channel Based on Ticket Category, Creator etc.

Please create a feature where we can choose which Slack channel new tickets should be sent to based on ticket parameters such as Category, Assigned To, and Priority.

Thanks!

Regards
Michael