Implemented Suggested 10/10/2023 by Ben Cannon
171
votesOut of Office - Show icon in more places + banner + Date range
Suggestion to display the Out of Office icon on the ticket Details pane for Assigned To user, as well as in the ticket gridA banner on a ticket (similar to the one "Ben is also looking at this ticket right now") that tells Technicians that the Assigned To staff member is currently Out of Office
Allow users to set a date range (to, from) so it will automatically turn the Out of Office status on and off
Integration with Outlook Out of Office would be ideal
Alex
Tech
Unfortunately Outlook does not offer any web-accessible API to pull OOF data for a user. We'll think about implementing the other suggestions.
12/31/2023 9:26 PM
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The icon currently is not present in the source code, resulting in some users seeing a broken image file. I’d also suggest adding the icon to the source code to ensure that all users have a seamless experience.