Out of Office - Show icon in more places + banner + Date range
Suggestion to display the Out of Office icon on the ticket Details pane for Assigned To user, as well as in the ticket grid
A banner on a ticket
(similar to the one "Ben is also
looking at this ticket right now") that tells Technicians that the
Assigned To staff member is currently Out of Office
Allow users to set a date range (to, from) so it will automatically turn the Out of Office status on and off
Integration with Outlook Out of Office would be ideal
The icon currently is not present in the source code, resulting in some users seeing a broken image file. I’d also suggest adding the icon to the source code to ensure that all users have a seamless experience.