Jitbit Helpdesk - "Subscribed" Tickets Tab in Tickets View : Ideas forum

Declined Suggested 1/10/2019 by Asher Langenfeld

8

votes

"Subscribed" Tickets Tab in Tickets View

It's difficult to follow tickets that I'm subscribed to because we have a lot of departments using Jitbit Helpdesk. I think it would be beneficial to have a "Subscribed" upper menu tab to show all of the tickets that technicians are subscribed to (Assigned, or just added to the subscribers).

Example:

(Subscribed could be between Assigned to you and All)

It may also be helpful to be able to reorganize or totally hide tabs in the settings page for Admins or end users.

Petr Vanek

This is a very good idea. Especially if you get involved into some tickets much more then the original tech, bu you don't want to re-take it. You can kind of make something very similar with saved filter, but you must keep updating the filer to keep all techs (except you) selected.

6/6/2019 10:58 AM

Alex Tech

This can actually be done via the "saved filter" functionality. Expand the filter, hit the "subscribed to" checkbox and then click "Save".

8/25/2019 10:09 AM

Petr Vanek

I really would like this to be added to the default views as our techs including myself, routinely bump into this issue of missing to follow up onto something they have been asked to do by someone else. I know about the custom filter but that is not the same:

- custom filters are stored on browser (and container/profile, if you use this) bases, which means that you don't get this easily on mobile or other places you log into the Helpdesk from.

- when creating a custom filter, i can only include "all tickets i am subscribed to", which means it lists all of them, including the ones i am assigned to.

What we are after is the "watched issues" or "subscribed to" issue and not the "subscribed and assigned to".

Thank you for considering. P.

10/18/2023 7:44 AM