Jitbit Helpdesk - Linked Ticket Reply to All : Ideas forum

New Suggested 1/23/2024 by Bradley Lemon

1

votes

When you close a ticket and opt to close all linked tickets, the response provided on the ticket you are closing will be sent to all linked tickets.

Example of response given upon closing a ticket:

"This issue has been resolved. Please try again."

This response will be sent to all linked tickets