New Suggested 3/21/2024 by Thierry Vanmarcke

1

votes

Add tags in canned messages

Can we get a prefix or marker that indicate that the part after the marker is a tag?
So, if we use a canned response in a message that contains this marker the tag will be added to the ticket.

So a canned message like below would add the tag 'Idea' to the ticket'.

Hello, thank you for your ticket.
Great idea, why don't you put an idea in the idea's forum?
##Idea




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