Jitbit Helpdesk - Suggested improvement in e-mail forwarding behavior. The Cc and To addresses of forwarded mails should be managed in the same way as mails sent directly to support. : Ideas forum

New Suggested 8/7/2024 by Vincent Minon

1

votes

Suggested improvement in e-mail forwarding behavior. The Cc and To addresses of forwarded mails should be managed in the same way as mails sent directly to support.

Our JitBit settings add people in "CC" and "To" to the list of subscribers.

So it seems illogical not to ensure the same behavior when techs unduly receive cutomers emails
and forward them to support.
But that's what we're seeing, and what's described here

So the request would be that the processing of customer e-mails forwarded to support should take into account the settings normally selected for incoming e-mails.