New Suggested 8/9/2024 by Jared Call

1

votes

KB feedback option

Add a button to the bottom of a Knowledge Base article that opens up a feedback form for customers to submit feedback on the article.

I imagine feedback not needing to be stored in the DB anywhere, maybe just an email to administrators + the article creator + the last updater?
kb

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Jared Call
Idea from Support Driven slack on automated responses to KB feedback:

First response
Hello,
Thanks so much for sharing your feedback on
8/9/2024 9:12 AM
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Jared Call
bummer -- my comment got truncated. :(
8/9/2024 9:12 AM

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