New Suggested 10/2/2024 by Chad Master

3

votes

Add "Created by you" button on the Tickets section for Admins and Technicians.

It would be great if there was a "Created by you" button on the Tickets section for Admins and Technicians. In an environment where Technician only handle specific areas, they also need to create their own tickets for areas handled by other technicians. Currently the only way a technician can see a list of only the tickets they created is a saved filter, which works but is clunky and not as readily available as just having a button next to the other existing buttons. It seems that this would be an easy thing to add and would be a great help for technicians. 
JH
Jen Hinkel 1/27/2025 11:50 AM
agree - a side note, just recently they "fixed" the saved filters being saved in the FILTER menu and moved them back under the categories list. How annoying - it's much more user friendly to have your saved filters inside the filter menu!
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Alex 2/6/2025 8:19 PM Tech
The reason we moved the saved filters to the left - is because many users complained having them under "Filter" menu is annoying! :-) Project management is hard.
JH
Jen Hinkel 2/7/2025 4:03 PM
thanks for the info about that change, alex - I've gotten used to it being back where it should be hehe :P
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Chad Master 2/7/2025 4:10 PM
The saved filters on the left does make it quicker to just click on it without going into the filter menu, but then you still have to go into the menu to clear it. The "created by you" button in the header would still be better, because you could just click on another button to clear it and go to a different view.
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Alex 2/9/2025 6:42 AM Tech
Chad, we've actually re-worked the saved filter, so that you can reset it right from the left side bar, but it does not always work, we're trying to fix it.

Noted on the additional top button, we'll discuss this againa

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