Implemented 10/27/2024
5
VotesIndication of scheduled response on ticket
Currently as a tech there is no way to see if a scheduled response has been set without going to the scheduled response page meaning there can be doubled up correspondence.
Can a mark be made on the correspondence log when a message is waiting to be sent and when a scheduled message has been canceled?
Can a mark be made on the correspondence log when a message is waiting to be sent and when a scheduled message has been canceled?
m
5/30/2025 7:15 PM
Ideally the response would show in the conversation view but be indicated in some way that it's scheduled and then once sent it changes to a normal item.
1
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