New Suggested 17 days ago by Hector Torres

1

votes

Archive /Deactivate Scheduled Tickets

Currently there is not way of archiving or deactivating scheduled tickets. We generally have to change the ticket recurrence to be "Repeat Once" and select an old date. Even then, the tickets are created one more time and this causes confusion when we need to audit the tickets. It would be a good idea to have the option to either deactivate or archive them to avid the creation of additional unnecessary tickets. 

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