Jitbit Helpdesk - Automatic rule to copy values from Company\User Custom Fields to Ticket Custom Field : Ideas forum

New Suggested 2 days ago

1

votes

Automatic rule to copy values from Company\User Custom Fields to Ticket Custom Field

It would be very interesting, using the Automatic Rules, to be able to copy Company/User Custom Field to Ticket Custom field.

Exemple:

- When a Ticket is created
- A Company Custom field (or a User Custom field) is copied to a Ticket Custom field

or, in another way...

- When a Ticket is created

- A variable is set taken the value of Company\User Custom field
- Then the action "Set Custom Field" should be able to set a Ticket Custom field taking the value from that variable

Please vote it!!