Jitbit Helpdesk - Lack of color customization in new UI design. : Ideas forum

New Suggested 12/9/2024 by Chad Master

4

votes

Lack of color customization in new UI design.

With the new design, you can only customize the "accent color". We had the site customized to our approved trademark colors, but with the new design you can only make either the light or the dark UI look good (or be legible). The other one will be awful. Please add more color customizations or give us the ability to lock it into light mode for all.

colors customization new design ui design

Alex 12/9/2024 7:02 PM Tech

we've already added header background color back (please upgrade if you're self-hosted) and will add header text color too

Chad Master 12/10/2024 8:31 AM

Alex, the header color helps a little. I was able to at least make it readable, but it still isn't good. Marketing is giving me flak about the look. We need to be able to change the individual text colors like before.

Chad Master 12/20/2024 12:08 PM

Thanks for now also adding the text color, it is much better. Still having an issue finding an Accent color that looks good on both light and dark and goes with our maroon header. Would be nice if it could be a different Accent color for light and dark modes. Support for .svg logos would help as well.
We do appreciate the changes made so far.

Alex 12/23/2024 4:19 AM Tech

SVG logos are supported

Chad Master 12/23/2024 9:42 AM

Alex,
Awesome, because I already had logos uploaded, I didn't notice the change to allow SVG files. We really appreciate all the changes as they have made the site much more customizable and better looking.

My only other suggestion would be a separate Accent color choice for Light and Dark mode. It has been hard to find an Accent color that looks good on both light and dark and goes with our maroon header.

Thanks again for listening to and being so responsive to your customers.