Implemented 3/5/2025

5

Votes

Show tickets assigned to myself only (without being secondary assignee)

I have around 30 tickets assigned but when go and see Assigned to you I can see over a 100 tickets as I am added as Secondary assignee. It is really hard to manage my tickets when I am primary technician in this case. I know I can sort it by Tech but then I am not able to sort by anything else.
I think it would be helpful to have this feature added.
avatar
Alex 10/12/2026 2:59 PM Tech
We've added a switch there, "assigned to me directly" vs "include secondary assignee"

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