New Today, 9:31 AM Bram Vandeperre
1
VotesMake Jitbit @mentions show up as real Outlook mentions
When someone is @mentioned in a ticket, the notification email puts their name in the text, but Microsoft doesn't treat it as a mention. There's no "@" icon in the message list, and the message doesn't appear under Outlook's "Mentioned" filter.
When a ticket email contains new @mentions, add the following header to it:
X-Mentions: person1@example.com,person2@example.com
In the body, optionally wrap the name as <a href="mailto:person1@example.com" class="mention">@Name</a> then it looks like a mention too.
In the body, optionally wrap the name as <a href="mailto:person1@example.com" class="mention">@Name</a> then it looks like a mention too.
This works for both the corporate Outlook version as consumer web version.
Alex
Today, 12:15 PM
Tech
This is an easy add, but the risk is - when someone clicks that mention link they end up sending a private email to that user - keeping the helpdesk app out of the loop.
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