New Today, 11:07 AM
1
VotesIdle time report
Need to have a built-in report that calculates technician idle time or the gaps between tickets. We need a report for idle time. This will help us to staff better during certain periods of the day.
JitBIt shows technician statistics reports for ticket-related metrics such as response time, resolution time, and time spent on tickets—not time between them.
Alex
Today, 12:17 PM
Tech
Define "idle time". Working hours (per month/per day) minus the time spent on tickets?
1
g
User
Today, 12:46 PM
Idle Time = Time they are in between tickets and not working on anything. Basically, time between when they close their last ticket having no other active tickets, and then take a new ticket; i.e. their down time.
I am hoping to be able to break it down per hour so I can see at what times in the day we are fat on staff. This way we can better assign breaks, time off, as well as see need to move a technician's hours as business would dictate.
I am hoping to be able to break it down per hour so I can see at what times in the day we are fat on staff. This way we can better assign breaks, time off, as well as see need to move a technician's hours as business would dictate.
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