Declined 6/11/2019 Juan Jose Rodriguez Cubero

33

Votes

Add action "Move to Folder" for Emails

When mails are read from the email account the actions we have now are "mark as read" and "delete", will be nice to a move to a folder action. That way will be easy to find out if a email was no process by tickets system.

Regards.

Michael Milnes 6/19/2019 9:00 PM

I agree. I spent the past few days looking at the 'recover deleted emails' to troubleshoot a problem.

Andreas 9/4/2019 3:48 PM

This would be useful feature.

Alex 10/16/2019 8:15 AM Tech

Why "mark as read" is not enough? The helpdesk app pulls "unread" email only, so if an email is still unread - this means it still hasnt been picked up