Jitbit Helpdesk - Pre-filled ticket template not seen : Ideas forum

Implemented Suggested 6/13/2019 by John Thoden

7

votes

Pre-filled ticket template not seen

Please offer a way to have the ticket Category be the topmost or first field that a user sees, or maybe allow the template to append to what the user has typed into the Ticket Details box (rather than erase)?

It seems that if a user enters text in the Subject field and the Ticket Details field and then picks the ticket Category the pre-filled ticket template is not called upon and does not appear. Therefore I see little chance of success for users to ever see any of the pre-filled ticket templates.

John Thoden

It appears this was implemented already. Is that correct? if so, we're really impressed as a new subscriber!

6/19/2019 5:34 PM