Implemented Suggested 7/26/2019 by Kamil Miškařík

7

votes

Set up options for default turn off system log - Application rules, switch technicians, etc.

Hi,

Can you implement system options for turn off system logs ?

We done simple changes in code, but in oficiall way it will be much better.

edit in ->  JS/Utils.js

var loadDeferredStyles = function () {
    var addStylesNode = document.getElementById("deferred-styles");
    if (!addStylesNode) return;
    var replacement = document.createElement("div");
    replacement.innerHTML = addStylesNode.textContent;
    document.body.appendChild(replacement)
    addStylesNode.parentElement.removeChild(addStylesNode);
        $('.systemcomment').parent().hide();   // this line for hide system logs
};

edit in View:  TicketComentLists

<li><button type="button" title="ShowSystemLog" onclick="$('.systemcomment').parent().show()";><i class="fa fa-minus-square-o"></i></button></li>

New button for enable show systems logs. Hide them is possible with their standard eye button.

Thanks for update.

Regards,

K.M.                             
avatar
Jake Ransom 2/22/2021 4:49 AM
Definitely agree with defaulting to hiding system entries, these really bulk out tickets unnecessarily when first opening and can make fishing through the comments difficult
CB
City of Bellingham 7/12/2021 6:56 PM
We'd support this as well. Please have a global option for hiding all of the system-generated entries for tickets. A "reveal system entries" button could appear when this is enabled.

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