Email Template - #Recent_messages# - option to set/modify the number of recent messages.
At this moment the #Recent_messages# is
set to 5 most recent entries from the ticket log (5 most recent replies).
It would be great additional
feature if it would be possible to set the number of #Recent_messages# in
Jitbit administration panel.
This additional feature/setting would provide much needed flexibility.
This could be a general setting.
And taking this additional feature idea to the next level would be the option
to set the number of #Recent_messages# as PER-CATEGORY setting.
This way it would provide even more flexibility.