Jitbit Helpdesk - Rules\Send this mail to all ticket subscribers -> add checkbox "post it as a reply in the case" : Ideas forum

Declined Suggested 9/26/2019 by Renault DEMANGER

3

votes

Rules\Send this mail to all ticket subscribers -> add checkbox "post it as a reply in the case"

Alex Tech

There's a "reply to ticket" rule that does exactly that. It posts a reply to ticket and the reply is emailed to all the subscribers.

11/9/2019 4:10 PM

Renault DEMANGER

Hi Alex,

For sure, we can use the rule "reply to ticket" but my suggest was linked to the facts below :

1.HTML can't be used in reply -> via mail we can
2.A mail sent by rule is not integrated in the ticket as a reply (that can be bad or good... a choice from tech)

11/20/2019 2:19 AM

Renault DEMANGER

About my point 2 -> "tech" for "tech agent" ;-)

11/20/2019 2:20 AM