Declined Suggested 9/26/2019 by Renault DEMANGER
3
votesRules\Send this mail to all ticket subscribers -> add checkbox "post it as a reply in the case"
Alex
11/9/2019 4:10 PM
Tech
There's a "reply to ticket" rule that does exactly that. It posts a reply to ticket and the reply is emailed to all the subscribers.
Renault DEMANGER
11/20/2019 2:19 AM
Hi Alex,
For sure, we can use the rule "reply to ticket" but my suggest was linked to the facts below :
1.HTML can't be used in reply -> via mail we can
2.A mail sent by rule is not integrated in the ticket as a reply (that can be bad or good... a choice from tech)
For sure, we can use the rule "reply to ticket" but my suggest was linked to the facts below :
1.HTML can't be used in reply -> via mail we can
2.A mail sent by rule is not integrated in the ticket as a reply (that can be bad or good... a choice from tech)
Renault DEMANGER
11/20/2019 2:20 AM
About my point 2 -> "tech" for "tech agent" ;-)
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