4

Votes

SAML Attribute Enhancement

Date 10/19/2023 New

4

Votes

Form Functionality and Integration

Date 10/17/2023 New

4

Votes

Add "Time Spent" to Comments

Date 10/4/2023 New

4

Votes

Daylight Savings Automatic Support

Date 10/3/2023 New

4

Votes

Improved operator within the Automation rules

Date 9/24/2023 New

4

Votes

Replace all List fields by This Magic Field

Date 8/23/2023 New

4

Votes

Ability to assign tickets to internal users without a technician license

Date 8/17/2023 New

4

Votes

Report Headers

Date 6/27/2023 New

4

Votes

Automation Rules - Run this rule for all existing tickets

Date 6/26/2023 New

4

Votes

Disallow reopening of tickets from specific users

Date 6/14/2023 New

4

Votes

Add option to edit the pulldown list at create ticket on behalf..

Date 6/9/2023 New

4

Votes

Add option to disable CLOSE TICKET button or option to make a reply mandatory on close

Date 3/30/2023 New

4

Votes

multiple "any" and "all" conditions within an automation rule

Date 3/29/2023 New

4

Votes

Change behavior on Convert to reply in another ticket

Date 1/13/2023 Considering

4

Votes

Option to allow all users to see subscriber suggestion dropdown

Date 12/15/2022 New

4

Votes

Find Tickets by Custom Field Value via API

Date 11/9/2022 New

4

Votes

Remind with note

Date 10/31/2022 New

4

Votes

Dashboard - feed of recent tickets and replies including agent name

Date 10/7/2022 New

4

Votes

Request to make ticket number changeable

Date 10/6/2022 New

4

Votes

Button for sort categories A-Z | Priorities

Date 9/28/2022 New
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The ideas forum is where users can suggest, discuss, and vote for new product features.