Jitbit Helpdesk

3 Votes	Option to Bubble "Due" ticket to top. Date 4/1/2025 New
3 Votes	Rename Categories by API Date 4/1/2025 New
3 Votes	Closing Linked ticket - option to chose the default behavior Date 3/27/2025 New
3 Votes	Grant users read-only access to all tickets Date 3/27/2025 New
3 Votes	Edit the "via" field when submitting ticket on behalf of another user Date 3/27/2025 New
3 Votes	Option to remove tags such as “upd for tech, etc…) Date 3/12/2025 New
3 Votes	Add options for dependent fields to only show or hide based on selection Date 2/12/2025 New
3 Votes	Tag Remediation - Permissions, Visibility, Enforcement Date 2/7/2025 New
3 Votes	Ticket confirmation notification option to disable just for subtickets Date 12/19/2024 New
3 Votes	Add prefit to ticket number Date 9/30/2024 New
3 Votes	Main ticket overview - custom field columns visible only for selected ticket category Date 9/24/2024 New
3 Votes	Group Companies Date 8/14/2024 New
3 Votes	Suggested improvement in e-mail forwarding behavior. The Cc and To addresses of forwarded mails should be managed in the same way as mails sent directly to support. Date 8/7/2024 New
3 Votes	Setting to Delete Sent Items from Ticket System Mailbox Date 7/19/2024 New
3 Votes	Create system log/comment after adding or removing subticket/parent relationship Date 7/16/2024 New
3 Votes	Power BI Integration - Custom Fields Date 6/13/2024 New
3 Votes	New function with which Technicians can see only some subscribers, not all Date 5/30/2024 New
3 Votes	Integration to Microsoft Planner Date 5/15/2024 New
3 Votes	Flexibility with "Custom field" and "Custom statuses" assignment for specific technicians or users Date 5/14/2024 New
3 Votes	Customized Manager Roles Date 2/11/2024 New

The ideas forum is where users can suggest, discuss, and vote for new product features.

3

3

3

3

3

3

3

3

3

3

3

3

3

3

3

3

3

3

3

3