actually it is not even possible to do properly via the as there is no "send mail to all subscribers EXCEPT agents/admins"
mi
12/1/2019 10:15 AM
automation *
sh
6/11/2021 1:54 AM
Sending notification should be optional and not hard-coded because we may not want the same response being passed to the original subscriber when he was not marked in any of the other communication. This creates lot of confusion with the technicians and other internal members if they did not include original subscriber.
mh
7/7/2022 11:54 PM
We would need it to include a URL for techs since we use the system in an email only setup. I don't want to send URLs to customers, but want to do so to Techs.
Alex 5/29/2023 3:47 PMTech
We've decided to add a workaround to existing rules so you can achieve this via automation. The "Send email to subscribers" will have the options to send to all users, nont-tech users, technicians or admins etc. Adding this feature to core functionality will complicate the product too much for new users