Jitbit Helpdesk

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46 Votes	Email-Template for "Re-Opened" Tickets Date 11/14/2019 Declined
33 Votes	Additional email template "Ticket-updated" email template but seperated into agent only and customer only Date 12/1/2019 Implemented
5 Votes	Use Substitution Masks (Variables) in Automation Rule Actions Date 4/23/2023 Implemented
5 Votes	Languages management enhancement Date 1/20/2021 New
4 Votes	Email template tags for custom fields VALUE only Date 8/18/2022 Implemented
3 Votes	Username variable in email template Date 9/5/2021 Implemented
2 Votes	#What_Happened# tag or alternative should work in automation rules Date 4/25/2025 New
2 Votes	Move the Grey line in Email Notifications to make the reading easier Date 3/29/2023 New
2 Votes	Email template - add phone number Date 11/23/2021 New

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.

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