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46
votes
Email-Template for "Re-Opened" Tickets
Suggested 11/14/2019
Declined
33
votes
Additional email template "Ticket-updated" email template but seperated into agent only and customer only
Suggested 12/1/2019
Implemented
5
votes
Format the Powered by JitBit and email format
Suggested 12/1/2021
New
4
votes
Use Substitution Masks (Variables) in Automation Rule Actions
Suggested 4/23/2023
New
4
votes
Email template tags for custom fields VALUE only
Suggested 8/18/2022
Implemented
4
votes
Languages management enhancement
Suggested 1/20/2021
New
3
votes
Username variable in email template
Suggested 9/5/2021
Implemented
2
votes
Move the Grey line in Email Notifications to make the reading easier
Suggested 3/29/2023
New
2
votes
Email template - add phone number
Suggested 11/23/2021
New
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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.