46

votes

Email-Template for "Re-Opened" Tickets

Suggested 11/14/2019 Declined

33

votes

Additional email template "Ticket-updated" email template but seperated into agent only and customer only

Suggested 12/1/2019 Implemented

5

votes

Format the Powered by JitBit and email format

Suggested 12/1/2021 New

4

votes

Use Substitution Masks (Variables) in Automation Rule Actions

Suggested 4/23/2023 New

4

votes

Email template tags for custom fields VALUE only

Suggested 8/18/2022 Implemented

4

votes

Languages management enhancement

Suggested 1/20/2021 New

3

votes

Username variable in email template

Suggested 9/5/2021 Implemented

2

votes

Move the Grey line in Email Notifications to make the reading easier

Suggested 3/29/2023 New

2

votes

Email template - add phone number

Suggested 11/23/2021 New

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.