Declined Suggested 5/25/2020 by Renault DEMANGER
33
votesAbility to select severals conditions for "WHEN THIS HAPPENS"
Where :
Problem :
In case of severals conditions for the "WHEN", we need to dupplicate the rules.
Exemple :
1.When ticket is created
2.When ticket is moved
= 2 differrents rule (but with the same content)
Suggest :
Develop the same functionality than supplied on the next steps of the rules creation. (see capture below)
By this way
Andreas
This is a good idea.
This would be useful for us as well.
This would be useful for us as well.
6/10/2020 5:00 PM
Renault DEMANGER
Thanks Hector indeed your alternative is also an option awaiting eventual implementation
6/11/2020 2:33 AM
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However, I do agree that this would be an added benefit in the long run. Creating one action in place of three is much cleaner. Additionally, support for complex conditions would be nice, (i.e. have a set of conditions that "must" be met [logical AND] and another set on same rule that "can" be met [logical OR]).