New Suggested 11/2/2020 by David-H. Mercier
65
votesGroup of users access for Categories
When you create/edit a category, you can specify who can access
that category: everyone, technicians or specific users. I think it would
be useful to have another option : Group of users.
da
11/30/2023 1:28 PM
User groups would be very helpful, especially for onboarding new staff. I would love to be able to add a new member to a group which would grant them all the necessary permissions/categories rather than having to individually add the user to each category one-by-one.
Shannon Girouard
2/29/2024 12:46 PM
Having the ability to assign a company or department to a category would all a method of managing technicians by groups. It would also need to have the ability assign multiple group assignments.
VP
Vitaly Purtov
4/22/2024 4:40 PM
Would like to have - users moving between department and ability to assign Security Group to a Category - would be best option to have.
DO
Devon O
6/25/2024 1:32 AM
Seems like a duplicate of this: https://support.jitbit.com/helpdesk/Ideas/27709
hv
6/25/2024 2:06 PM
This would be incredibly useful for managing different teams with separate responsibilities.
mr
1/8/2025 11:09 AM
User groups in general would be a fantastic addition to this. As said by others, this would make keeping technicians sequestered to specific ticket types much easier to manage.
fa
1/13/2025 10:45 AM
Need this feature too.
Adding all users from a department isn't the right answer.
We need to allocate departments for categories' technician lists.
It seems that we've got no response to our ideas.
When contacting support, they tell to put in ideas forum, and ideas seem not to be considered.
No answers, no status.
Adding all users from a department isn't the right answer.
We need to allocate departments for categories' technician lists.
It seems that we've got no response to our ideas.
When contacting support, they tell to put in ideas forum, and ideas seem not to be considered.
No answers, no status.
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