Declined Suggested 7/19/2021 by JohnB
56
votesUser Groups
Would be good to be able to create user groups, so you can assign a user group to a queue and use them alerting only certain key Techs in a category.
Taren Burns-Hutchison
2/5/2024 5:27 PM
It would be great to be able to apply user groups to have access to a section or category as well.
DO
Devon O
6/25/2024 1:30 AM
Can I buy more upvotes to get this one done? It'd really help with simulating separate queues for different support teams.
DO
Devon O
6/25/2024 1:34 AM
Seems like a duplicate/related to this one: https://support.jitbit.com/helpdesk/Ideas/18415
JH
Jen Hinkel
1/27/2025 11:43 AM
I would like the ability to grant technicians/users a role that allows them to create/edit automation rules.
(adding this comment to any ideas I see re: user groups/roles)
(adding this comment to any ideas I see re: user groups/roles)
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