New Suggested 12/14/2021 by Stefano Bagnatica
4
votesAutomation Rule on ticket rating
It would be useful to have a new automation rule "New feedback on ticket", that execute when a user click on the rating link after closing the ticket. In rule condition it should be possibile to filter on a specific rating.For example, I would create a rule to warn a team leader or another dedicated user when a customer leave a "NEGATIVE" feedback, in order to rapidly analyse the reasons and, if needed, contact customer to give more support.
Michael Milnes
12/14/2021 4:40 PM
This... so much this.
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