265

Votes

Automation Rule IF subticket status changed to status x THEN change status of main ticket

Date 11/3/2021 Implemented

22

Votes

Remove user's email signature from tickets created by email

Date 11/29/2022 Implemented

21

Votes

Delayed reply

Date 6/26/2019 Implemented

18

Votes

Flexibility with triggering automation If "Ticket has not been updated for" custom duration

Date 8/8/2023 Declined

13

Votes

Automation Rule - Send email to multiple users

Date 4/17/2020 Implemented

12

Votes

Automation Rule - Take action on unassigned tickets

Date 5/16/2019 Declined

11

Votes

Enable/Disable Rule API End Point

Date 9/22/2021 Implemented

10

Votes

Create Subticket - Custom Field Support in Subject

Date 7/8/2022 Implemented

10

Votes

Lead Technician Roles

Date 11/4/2021 New

10

Votes

Rules - change in section "3. DO THIS"

Date 10/23/2020 Implemented

9

Votes

Create custom buttons to manually trigger an automation rule

Date 9/9/2021 Declined

8

Votes

Support for Variables in Automation Rules?

Date 11/28/2022 Declined

6

Votes

Add ability to use existing canned responses in automation rules

Date 4/21/2025 New

5

Votes

Allow elif / switch conditionals in automation rules

Date 2/6/2024 New

5

Votes

Update Subtickets via Parent/Master Ticket

Date 6/15/2023 New

5

Votes

Use Substitution Masks (Variables) in Automation Rule Actions

Date 4/23/2023 Implemented

5

Votes

Automation Rule on ticket rating

Date 12/14/2021 New

4

Votes

Technician users create automation rules

Date 1/27/2025 New

4

Votes

Automation Rules Reporting and Export

Date 1/9/2024 New

4

Votes

Ability to attached a file to the ticket via the automation rule

Date 6/30/2022 New
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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.