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Implemented
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263
votes
Automation Rule IF subticket status changed to status x THEN change status of main ticket
Suggested 11/3/2021
Implemented
22
votes
Remove user's email signature from tickets created by email
Suggested 11/29/2022
Implemented
21
votes
Custom Holiday and Working Hours
Suggested 4/1/2021
Implemented
21
votes
Delayed reply
Suggested 6/26/2019
Implemented
17
votes
Flexibility with triggering automation If "Ticket has not been updated for" custom duration
Suggested 8/8/2023
Declined
13
votes
Automation Rule - Send email to multiple users
Suggested 4/17/2020
Implemented
12
votes
Automation Rule - Take action on unassigned tickets
Suggested 5/16/2019
Declined
11
votes
Enable/Disable Rule API End Point
Suggested 9/22/2021
Implemented
10
votes
Create Subticket - Custom Field Support in Subject
Suggested 7/8/2022
Implemented
10
votes
Rules - change in section "3. DO THIS"
Suggested 10/23/2020
Implemented
9
votes
Create custom buttons to manually trigger an automation rule
Suggested 9/9/2021
Declined
6
votes
Support for Variables in Automation Rules?
Suggested 11/28/2022
New
6
votes
Lead Technician Roles
Suggested 11/4/2021
New
5
votes
Update Subtickets via Parent/Master Ticket
Suggested 6/15/2023
New
4
votes
Use Substitution Masks (Variables) in Automation Rule Actions
Suggested 4/23/2023
New
4
votes
Ability to attached a file to the ticket via the automation rule
Suggested 6/30/2022
New
4
votes
Automation trigger when a tag is removed in a ticket
Suggested 1/12/2022
New
4
votes
Automation Rule on ticket rating
Suggested 12/14/2021
New
4
votes
Restrict outgoing email notifications by Company / Department
Suggested 10/20/2021
New
4
votes
Automation rules - add more "When This Happens" selections
Suggested 2/26/2020
Declined
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1
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