Jitbit Helpdesk - Ideas forum

Jitbit Helpdesk

Create

263 votes	Automation Rule IF subticket status changed to status x THEN change status of main ticket Suggested 11/3/2021 Implemented

22 votes	Remove user's email signature from tickets created by email Suggested 11/29/2022 Implemented

21 votes	Custom Holiday and Working Hours Suggested 4/1/2021 Implemented

21 votes	Delayed reply Suggested 6/26/2019 Implemented

17 votes	Flexibility with triggering automation If "Ticket has not been updated for" custom duration Suggested 8/8/2023 Declined

13 votes	Automation Rule - Send email to multiple users Suggested 4/17/2020 Implemented

12 votes	Automation Rule - Take action on unassigned tickets Suggested 5/16/2019 Declined

11 votes	Enable/Disable Rule API End Point Suggested 9/22/2021 Implemented

10 votes	Create Subticket - Custom Field Support in Subject Suggested 7/8/2022 Implemented

10 votes	Rules - change in section "3. DO THIS" Suggested 10/23/2020 Implemented

9 votes	Create custom buttons to manually trigger an automation rule Suggested 9/9/2021 Declined

6 votes	Support for Variables in Automation Rules? Suggested 11/28/2022 New

6 votes	Lead Technician Roles Suggested 11/4/2021 New

5 votes	Update Subtickets via Parent/Master Ticket Suggested 6/15/2023 New

4 votes	Use Substitution Masks (Variables) in Automation Rule Actions Suggested 4/23/2023 New

4 votes	Ability to attached a file to the ticket via the automation rule Suggested 6/30/2022 New

4 votes	Automation trigger when a tag is removed in a ticket Suggested 1/12/2022 New

4 votes	Automation Rule on ticket rating Suggested 12/14/2021 New

4 votes	Restrict outgoing email notifications by Company / Department Suggested 10/20/2021 New

4 votes	Automation rules - add more "When This Happens" selections Suggested 2/26/2020 Declined

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.