Implemented Suggested 12/16/2021 by Renault DEMANGER
9
votesFor TECH - Hide system entries by default on all tickets
SITUATION :
Systems entries are displayed by default on all tickets.PROBLEM :
Systems entries impair the legibility of the tickets.
TECH use Jitbit in "operations mode" for handle tickets.
Main use is to see the replies and not the sys entries.
At each ticket opening, it's required to click on the eye for hide the System entries.
SUGGESTION :
Hide the system entries by default on all tickets.
Add a button with a specific icon "View systes entries" on top of all replies.
Michael Milnes
12/16/2021 10:57 AM
my team uses this to make sure the processes are working correctly. What if this was made as a system setting or maybe even an individual tech setting?
Renault DEMANGER
12/16/2021 11:07 AM
From my point of view, it could be an option.
On this case, I suggest to add a small button (page's options) directly on concerned pages to avoid to search where activate/deactivate this.
On this case, I suggest to add a small button (page's options) directly on concerned pages to avoid to search where activate/deactivate this.
SG
Samuel Goulet
12/31/2021 12:00 PM
Yes please!
Jake Ransom
2/3/2022 3:34 AM
100% agree - it would make much more sense to action showing system entries rather than by default.
If the ticket doesn't run many automation rules it's not a major problem however we've implemented many per ticket and it really does affect readability.
If the ticket doesn't run many automation rules it's not a major problem however we've implemented many per ticket and it really does affect readability.
JC
James C
4/11/2022 10:12 AM
This would be really useful for us as well.
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