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18
Votes
Support groups and queues
Date 9/28/2021
Declined
16
Votes
Prevent Technicians creating new users
Date 5/18/2023
New
9
Votes
For TECH - Hide system entries by default on all tickets
Date 12/16/2021
Implemented
5
Votes
Technician users create automation rules
Date 1/27/2025
New
4
Votes
Ability to assign tickets to internal users without a technician license
Date 8/17/2023
New
4
Votes
Tech only email
Date 6/28/2022
Implemented
1
Votes
consistent Filter views across Ticket assigned type selections
Date 5/5/2023
New
1
Votes
ASSET Search for TECH
Date 3/22/2023
New
Ideas forum is where users can suggest, discuss and "vote" for new features in the product.