17

votes

Support groups and queues

Suggested 9/28/2021 Declined

10

votes

Prevent Technicians creating new users

Suggested 5/18/2023 New

9

votes

For TECH - Hide system entries by default on all tickets

Suggested 12/16/2021 Implemented

4

votes

Tech only email

Suggested 6/28/2022 Implemented

4

votes

Restrict outgoing email notifications by Company / Department

Suggested 10/20/2021 New

4

votes

Custom Ticket Views (Filters)

Suggested 9/20/2021 Declined

3

votes

Ability to assign tickets to internal users without a technician license

Suggested 8/17/2023 New

2

votes

Multi role / Cap (Use mode)

Suggested 9/1/2022 New

1

votes

consistent Filter views across Ticket assigned type selections

Suggested 5/5/2023 New

1

votes

ASSET Search for TECH

Suggested 3/22/2023 New

1

votes

Access for TECH to users search

Suggested 3/22/2022 New

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.