Support for Variables in Automation Rules?
It would be helpful if we could create and reference custom variables within our Automation Rules and have the last state of these variables stored within each ticket?
For example:
- Create new custom variable: "Previous_Status", Type = Status
- Set custom variable: #Previous_Status# = #Status#
- Set status = 'On Hold'
...and then allow actions to reference any existing custom variables where the variable types match?
- Set status = #Previous_Status"