Implemented Suggested 11/29/2022 by Ben Rodden

22

votes

Remove user's email signature from tickets created by email

When users create a ticket by email, or reply to one by email, their email signature is included every time. This makes the ticket less readable and generally clogs it up.  It would be nice if there was a way, possible through automation, that we could someone identify the email signature and remove it.  For example, one option would be to create hidden HTML elements that and automation rule could detect for the start and end of the signature and remove everything in between. I'm sure there are other ways that this could be accomplished as well.
CG
Céline Gillet 3/24/2023 11:12 AM
Yes, please ! Would love to see this idea implemented !
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Alex 5/4/2023 12:59 PM Tech
Actually, the app does include email signature detector, when same user sends more than one email to the app, we extract the "common" text and then hide it from the UI, just like Gmail does. I guess this feature needs some improvement...
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Ben Rodden 5/4/2023 1:05 PM
Hi Alex! I see what you are talking about and that does help when it works. It looks like sometimes that feature does not work for some unknown reason. If you want to look at an example you can check out ticket 59179988 in our helpdesk.

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