New Suggested 4/6/2023
2
votesreport a list of tickets, not just a count
Be able to generate a list of all tickets (not just a count).In particular, a list of all tickets for a particular user or technician, and be able to fine tune it to a particular category, over a particular period of time.
For example, we need to generate a list of all tickets for a particular user who submitted tickets in the "Access" category over the last month. This is needed for security audits.
Jared Call
how would this be different from the advanced ticket search?
3/20/2024 10:56 AM
Was not able to get this information using advanced ticket search.
3/20/2024 12:57 PM
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