New 2/6/2024

7

Votes

Allow elif / switch conditionals in automation rules

Would be very helpful if automation rules allowed for multiple if/elif/elif/... conditions to be defined at once.

Currently you can only do if / else which can lead to a cluttered automation rule window when you have any condition that isn't strictly boolean. Being able to accumulate multiple triggering conditions into a single rule would greatly reduce the number of rules required and help simplify overall configuration.

automation rules

Mitch Fraser 10/7/2025 9:29 PM

This would be a signficant improvement for us - we ingest via triggers on a form, which can have >10 different results, requiring >10 automation rules to achieve the same outcome across all results

Jim Beaulieu 6/17/2026 2:47 PM

I also agree with this. I find the automation rule logic very limiting. One example I was thinking about that we have a custom field that could have up to 5 to 10 different answers. I want to send an email based on the answer. If the answer is "1" then send an email to Jim, if the answer is "2" then send an email to Skippy, etc... Right now, I would have to do a separate automation rule for each. Additionally, and maybe this is just me not knowing how to do it better, if I want to do take an action when the custom field is filled in during ticket creation vs. after the ticket is created, I'm finding that I have to do two rules for each response. It would feel much cleaner and would be much easier to manage if I could be in a single automation and say, if on the custom field, the requestor selects "1" do this, else if the requestor selects "2" do something else.