Jitbit Helpdesk - Remove "FW:" and "RE:" Prefixes from Incoming Email Tickets : Ideas forum

New Suggested 6/14/2024 by Devon O

1

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When a ticket is submitted by email, we'd like to have it strip and "FW:" and "RE:" strings from the subject before making it into the ticket title.

Or perhaps an automation for regex search and replace, that could be used to perform the task.