Jitbit Helpdesk - Remove "FW:" and "RE:" Prefixes from Incoming Email Tickets : Ideas forum

New Suggested 6/14/2024 by Devon O

3

votes

When a ticket is submitted by email, we'd like to have it strip and "FW:" and "RE:" strings from the subject before making it into the ticket title.

Or perhaps an automation for regex search and replace, that could be used to perform the task.

9/25/2024 8:05 AM

This would really help the multiple ticket issue we are having as of late.