Jitbit Helpdesk - Ideas forum

Jitbit Helpdesk

Create

9 Votes	Remove "FW:" and "RE:" Prefixes from Incoming Email Tickets Date 6/14/2024 Implemented
7 Votes	Show time between ticket takeover/ticket assignment and first response Date 5/12/2025 New
6 Votes	Use AI to assign a ticket ticket category based on ticket details Date 5/7/2025 Implemented
6 Votes	Add "Time Spent" and any other missing fields to the "TICKETS" API method Date 10/5/2023 Implemented
6 Votes	Allow due dates in the past Date 6/2/2023 Implemented
5 Votes	Dependent text field Date 9/11/2025 New
5 Votes	Update Subtickets via Parent/Master Ticket Date 6/15/2023 New
5 Votes	Exclude administrators from ticket assignments list Date 5/31/2023 New
4 Votes	Reply to recipients Date 1/22/2024 New
4 Votes	Find Tickets by Custom Field Value via API Date 11/9/2022 New
3 Votes	Edit the "via" field when submitting ticket on behalf of another user Date 3/27/2025 New
3 Votes	Export tickets functionality (in xlsx or csv format) for technicians Date 1/13/2022 New
2 Votes	Request for Limiting Number of Tickets per User Date 3/2/2026 New
2 Votes	Shared ticket/subticket Flag Date 7/31/2025 New
2 Votes	Automation: Ticket Scheduling Rule Date 6/9/2025 New
2 Votes	Display URL to quick create a ticket in a given category Date 11/19/2024 New
2 Votes	Rename mention "Ticket" by "Case" (everywhere) Date 9/15/2022 New
1 Votes	Remember state of checkboxes in ticket replies Date 7/11/2025 New
1 Votes	Cant change to certain statuses without writing a note/replying in the ticket Date 2/19/2024 New
1 Votes	Add options for categories « For Kanban only » and « For Ticket only » Date 7/31/2023 New

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.