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New
Considering
Implemented
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5
votes
Update Subtickets via Parent/Master Ticket
Suggested 6/15/2023
New
4
votes
Reply to recipients
Suggested 1/22/2024
New
4
votes
Allow due dates in the past
Suggested 6/2/2023
New
4
votes
Custom Ticket Views (Filters)
Suggested 9/20/2021
Declined
3
votes
Log custom fields when changing categories
Suggested 9/19/2022
New
3
votes
Export tickets functionality (in xlsx or csv format) for technicians
Suggested 1/13/2022
New
3
votes
Copy this comment to an other ticket...
Suggested 10/20/2021
New
2
votes
Add "Time Spent" and any other missing fields to the "TICKETS" API method
Suggested 10/5/2023
New
2
votes
Exclude administrators from ticket assignments list
Suggested 5/31/2023
New
2
votes
TICKET\User pop-up - Icon to display ticket grid filtr on sbmitted by him
Suggested 11/24/2022
New
2
votes
Find Tickets by Custom Field Value via API
Suggested 11/9/2022
New
2
votes
Rename mention "Ticket" by "Case" (everywhere)
Suggested 9/15/2022
New
2
votes
Custom ticket lookup
Suggested 12/7/2021
New
1
votes
Remove "FW:" and "RE:" Prefixes from Incoming Email Tickets
Suggested 6/14/2024
New
1
votes
Cant change to certain statuses without writing a note/replying in the ticket
Suggested 2/19/2024
New
1
votes
Add options for categories « For Kanban only » and « For Ticket only »
Suggested 7/31/2023
New
1
votes
Selection of printable items
Suggested 9/2/2022
New
1
votes
Custom Field incremental numeric value (position in this category)
Suggested 8/10/2022
New
1
votes
Add status field on top
Suggested 2/1/2022
Implemented
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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.