5

votes

Update Subtickets via Parent/Master Ticket

Suggested 6/15/2023 New

4

votes

Reply to recipients

Suggested 1/22/2024 New

4

votes

Allow due dates in the past

Suggested 6/2/2023 New

4

votes

Custom Ticket Views (Filters)

Suggested 9/20/2021 Declined

3

votes

Remove "FW:" and "RE:" Prefixes from Incoming Email Tickets

Suggested 6/14/2024 New

3

votes

Add "Time Spent" and any other missing fields to the "TICKETS" API method

Suggested 10/5/2023 New

3

votes

Exclude administrators from ticket assignments list

Suggested 5/31/2023 New

3

votes

Log custom fields when changing categories

Suggested 9/19/2022 New

3

votes

Export tickets functionality (in xlsx or csv format) for technicians

Suggested 1/13/2022 New

2

votes

Display URL to quick create a ticket in a given category

Suggested 2 days ago New

2

votes

Find Tickets by Custom Field Value via API

Suggested 11/9/2022 New

2

votes

Rename mention "Ticket" by "Case" (everywhere)

Suggested 9/15/2022 New

2

votes

Custom ticket lookup

Suggested 12/7/2021 New

1

votes

Cant change to certain statuses without writing a note/replying in the ticket

Suggested 2/19/2024 New

1

votes

Add options for categories « For Kanban only » and « For Ticket only »

Suggested 7/31/2023 New

1

votes

Add status field on top

Suggested 2/1/2022 Implemented

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.