Jitbit Helpdesk

5 votes	Update Subtickets via Parent/Master Ticket Suggested 6/15/2023 New

4 votes	Reply to recipients Suggested 1/22/2024 New

4 votes	Allow due dates in the past Suggested 6/2/2023 New

4 votes	Custom Ticket Views (Filters) Suggested 9/20/2021 Declined

3 votes	Log custom fields when changing categories Suggested 9/19/2022 New

3 votes	Export tickets functionality (in xlsx or csv format) for technicians Suggested 1/13/2022 New

3 votes	Copy this comment to an other ticket... Suggested 10/20/2021 New

2 votes	Add "Time Spent" and any other missing fields to the "TICKETS" API method Suggested 10/5/2023 New

2 votes	Exclude administrators from ticket assignments list Suggested 5/31/2023 New

2 votes	TICKET\User pop-up - Icon to display ticket grid filtr on sbmitted by him Suggested 11/24/2022 New

2 votes	Find Tickets by Custom Field Value via API Suggested 11/9/2022 New

2 votes	Rename mention "Ticket" by "Case" (everywhere) Suggested 9/15/2022 New

2 votes	Custom ticket lookup Suggested 12/7/2021 New

1 votes	Remove "FW:" and "RE:" Prefixes from Incoming Email Tickets Suggested 6/14/2024 New

1 votes	Cant change to certain statuses without writing a note/replying in the ticket Suggested 2/19/2024 New

1 votes	Add options for categories « For Kanban only » and « For Ticket only » Suggested 7/31/2023 New

1 votes	Selection of printable items Suggested 9/2/2022 New

1 votes	Custom Field incremental numeric value (position in this category) Suggested 8/10/2022 New

1 votes	Add status field on top Suggested 2/1/2022 Implemented

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.

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