Jitbit Helpdesk - ADMIN Accounts should NOT count as Agents/Technicians : Ideas forum

New Suggested 7/12/2024 by The P42 Team

6

votes

ADMIN Accounts should NOT count as Agents/Technicians

Often times a company needs core accounts on a platform to exist under a certain email with appropriate high level access.

However these are NOT support technicians. Please re-consider your terrible approach of including the admin account as a technician.

account admin plans seats technician tiers users

Stefano Bagnatica 10/12/2024 4:47 PM

What issue did you found about this? If you need to hide admin accounts from assignment combobox, I've done it with custom JS.

10/12/2024 10:03 PM

It's not about hiding it's presence, it's the simple fact that admin acct is not an agent and should not be charged as such.

An option to have an unused admin acct at no cost should be available.