As you know, the Jitbit helpdesk system currently allows articles in the knowledge base to be categorized under only one section and its corresponding parent section. However, we would like to enhance this structure by implementing a tree-like hierarchy that allows for deeper categorization with multiple subcategories.

This improvement would provide a more organized and scalable structure, making it easier for users to navigate and manage articles efficiently. Could you look into the feasibility of implementing this enhancement?