Jitbit Helpdesk

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19 Votes	Markdown Support Date 12/2/2021 Implemented
11 Votes	Request for Enhancing Knowledge Base Structure in Jitbit Date 2/18/2025 Declined
7 Votes	Ability to make tips, warnings, info etc. stand out in Knowledge Base articles Date 5/29/2023 Implemented
5 Votes	import PDF or DOCX files into KB Date 10/17/2024 Implemented
4 Votes	Knowledge base improvements Date 11/1/2024 Implemented
4 Votes	option to insert link to KB article into ticket instead of entire article text Date 3/26/2020 Implemented
3 Votes	Different languages support and Knowledge Base Date 10/24/2025 New
3 Votes	Show section/category in KB articles search Date 12/2/2024 Implemented
2 Votes	Locking KB articles Date 2/9/2026 New
2 Votes	Attach a list of what has changed in a Knowledge Base article when edited Date 8/20/2025 New
2 Votes	option to log a change summary when updating KB articles Date 3/11/2024 New
2 Votes	Separate category access from KB access. Date 2/29/2024 New
1 Votes	Category settings are overriding knowledgebase article settings Date 5/5/2026 New

The ideas forum is where users can suggest, discuss, and vote for new product features.

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