New 3/9/2026 Jamie Larcombe

1

Votes

Mandatory Built-In Fields

Functionality to make custom fields mandatory already exists, there is not the functionality to make built-in fields, such as: 'Due' mandatory.

The ability to customise the behaviour of built-in fields would allow for automations that rely on default fields being populated to process. At current the Due field on a ticket can just be ignored.

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