New 10/20/2026 Justin Richter
t would be useful to have an additional custom field permission option:
View: Technicians · Edit: Admins
Currently, setting a custom field to Admins means technicians cannot see the field at all. In some workflows, however, technicians need to be able to see the value, including in the ticket grid for filtering, while only administrators should be allowed to change it.
For example, we have an Assigned Technician custom field that is controlled by management. Technicians should be able to see the value and filter the ticket grid by their name, but they should not be able to modify the assignment themselves.
Since JitBit already provides “View: Everyone · Edit: Technicians only”, adding “View: Technicians · Edit: Admins” would provide a useful additional permission level.