Declined Suggested 7/30/2019
4
votesSupport @ method from ticket body for adding subscribers to ticket
Rather than having to add a ticket subscriber using the "add" link at the top of the ticket body, it would be great if you could simply within the ticket body @username and it would add them as a subscriber.In addition to being a quick way to add subscribers, this would also allow you to clearly call out in the message body which tech should be looking at things. I frequently will call out multiple techs, saying something like @techA Please look at the HTML structure. @techB Please look at the CSS selector.
This is also the way the new OWA Office 365 client is working.
Hector Bas
Agreed! Requesting this myself along with sending a user the reply w/o subscribing them to the ticket: https://support.jitbit.com/helpdesk/Ideas/10524
11/18/2019 3:02 PM
Alex
Tech
Closing as duplicate
2/3/2020 2:51 PM
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