New Suggested 11/4/2019 by Hector Bas
@mentions from within ticket body replyMost other ticketing systems have this. It would be beneficial to be able to "mention" someone without automatically subscribing them to the ticket. One idea would be to make it to where @user just sends them an email about the single reply, while ##user actually subscribes them to the ticket. Any thoughts on that? We would find this extremely useful, especially for internal/private comments.
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