Jitbit Helpdesk

12 votes	Ability to assign a higher-level user to technicians or admins. The higher-level user(s) will be notified if the ticket has not been processed over a period of time (= ticket escalation) Suggested 10/15/2019 Declined

10 votes	Add switch to disable MS Teams notifications (or notifications in general) on specific categories Suggested 6/14/2020 New

6 votes	Mobile App - Notifications Suggested 7/28/2022 New

4 votes	Plain Text Variables for Automation Rules Suggested 4/14/2022 New

4 votes	Restrict outgoing email notifications by Company / Department Suggested 10/20/2021 New

2 votes	Limit substitution-masks #Category# to Category Suggested 12/16/2021 New

1 votes	Idea to be able to turn off Jitbit notifications based on where the reply came from Suggested 6/21/2024 New

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.

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